IT Service Desk Agent Job at University of Memphis, Brooklyn, NY

  • University of Memphis
  • Brooklyn, NY

Job Description

The IT Service Desk Agent provides first-level technical support to students, faculty, staff, and other authorized users. This position serves as a primary point of contact for technology-related questions, incidents, and service requests received through telephone, email, chat, walk-in support, and the IT service management system. The Service Desk Agent delivers timely, courteous, and effective assistance; documents customer interactions accurately; resolves common technology issues; and escalates more complex matters to the appropriate technical support team. This is an entry-level position designed for an individual who has foundational technical knowledge, strong customer-service skills, and an interest in developing a career in information technology. #J-18808-Ljbffr

Job Tags

Similar Jobs

Domino's Pizza LLC

Delivery Driver Job at Domino's Pizza LLC

 ...JobDo you like money in your pocket? Domino's Pizza drivers are paid cash nightly, which includes: tips and mileage reimbursement!...  ...a fun and fast paced environment. Flexible SchedulesCash Paid Daily (mileage tips)Paid TrainingAdvancement OpportunitiesMeal Discounts... 

NoGigiddy

Remote Technical Support Specialist (Remote) - Entry Level, No Degree Required, 15 - 18 Job at NoGigiddy

 ...experience? NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Technical Support Specialists. In this entry-level role, you will be the first point of contact for our users, providing expert technical assistance and ensuring a seamless... 

Hungry Howie's Pizza & Subs

Delivery Driver Job at Hungry Howie's Pizza & Subs

 ...franchisees are always looking to add smiling faces todeliver our delicious Flavored Crust pizza.The pizza delivery role pays cash, daily!Get TIPS plus a competitive hourly rate & vehiclereimbursement.Flexible hours.Basic Requirements for Delivery Drivers:18+... 

The University of Texas at Arlington

Entry-Level IT Service Desk Analyst Job at The University of Texas at Arlington

 ...assistance via chat, phone, and walk-up interactions for account access, email, network, software, and devices. You'll work with the Service Desk and IT teams, document incidents in the ticketing system, and participate in on-call rotations while upholding high customer... 

Domino's Franchise

Delivery Driver(08843) - 12330 NC Hwy 210 suite 104 Job at Domino's Franchise

 ...environment with a team focus on customer service Duties include delivery, learning to take phone orders and assistance with cleaning Advancement within the company to other positions if desired Cash tips paid daily with hourly averages wages at $12 to $14 per hour...